oofos Shipping Policy
Order Processing
Our team at oofos prepares and packs your orders within 1-2 business days of purchase. Occasionally, during product launches, holidays, or promotional events, this timeframe may extend slightly. Should we anticipate any significant delay, we will notify you promptly.
Shipping Methods and Costs
We provide both standard and express shipping options to most locations within the United States and internationally. At checkout, you will see the available shipping methods along with their respective costs, which depend on your delivery address and the size of your order.
Qualifying orders may receive free shipping. If your order meets the criteria, the free shipping threshold will be clearly indicated in your cart before you complete your purchase.
Delivery Timeframes
For standard shipping, expect domestic delivery within 5-10 business days. International shipping generally takes between 10-20 business days. Choosing express shipping can reduce these delivery times by approximately half.
Please note these are estimated delivery windows; external factors such as weather conditions, customs processing, or carrier delays may affect actual delivery times.
Tracking Your Order
Once your oofos order has shipped, you will receive a confirmation email containing a tracking number. Use this tracking information to monitor your package’s progress.
If tracking updates stall for several days, particularly with international shipments, please allow additional time for scans. Should concerns persist, contact us through the store contact page.
Customs, Duties, and Import Fees
International shipments might incur import taxes, customs fees, or handling charges imposed by your country’s government. These fees are your responsibility and are not included in the purchase price or shipping charges.
We recommend consulting your local customs office for details on any potential costs before placing your order.
Lost or Delayed Packages
- If tracking indicates delivery but you have not received your package, please first check with neighbors and your local post office.
- If the package is still missing, contact us at ginaquigleysx@outlook.com. We will collaborate with the carrier to resolve the issue.
- For delays, we appreciate your patience as most delivery problems are resolved within a few additional days.
Accuracy of Shipping Information
Please verify your shipping address carefully during checkout. Once your package is with the carrier, it cannot be rerouted.
If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Please note that any additional shipping costs will be your responsibility.