Return & Refund Policy

Return Window and Eligibility

At oofos, we want you to be completely satisfied with your purchase. You have 30 days from the date your package arrives to initiate a return request. Returns started after this period cannot be accepted.

Items returned must generally be in the same condition as received. For shoes, visible signs of wear are allowed within the 30-day period. However, apparel items such as clothing and hats must be unworn and unwashed to qualify.

Certain items are excluded from returns:

Final sale items
Gift cards
Products marked as non-returnable on their product page

How to Begin a Return

To start a return, please visit the contact page on the oofos website and send us a message including your order number and the item(s) you wish to return. We will respond with return instructions, usually within one business day.

Please do not ship any items back before receiving authorization and return details from us — we need to log your return first to process it correctly.

Refund Processing

When your return is received and passes our inspection, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to appear, depending on your financial institution.

Shipping charges are non-refundable unless the item was defective or if we sent an incorrect product. Please inform us of these conditions in your return message.

Exchanges

If you would like to exchange your purchase for a different size or color, please let us know during your return request. If the replacement item is in stock, we will reserve it and ship it once your original item has been processed. If the replacement is sold out, we will issue a refund instead.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact oofos within 48 hours of delivery. Including a photo of the issue will help us resolve it faster.

We will cover the return shipping costs and promptly send you the correct item.